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Category Archives: ISO 9001 Certification

ISO 9001 Certification – How It Could Help Your Business’s Bottom Line

As a business owner, it is vital that you have a Quality Management System (QMS) in place. Your customers will return if they know they can trust you, as well as the products and services you offer. Due to the fact that many companies have international relationships, it is also imperative that these quality standards are the same everywhere so that businesses are measured the same way.

ISO 9001 certification

The ISO 9001 is one of those international standards that ensures certain requirements for a QMS, and over a million companies across the globe are already certified. The ISO 9001 offers a wealth of benefits to a company and can be obtained by organizations of any size or in any sector, including the manufacturing one.

ISO 9001 Certification: Why Does It Matter?

If you’re running a company with ISO 9001 certification, then you’ve been deemed to demonstrate a consistent ability to provide products and services in accordance with customer needs and any applicable statutes or regulations. That’s a nice badge of honor, but there are financial advantages as well.

These are the benefits of ISO 9001 certification:

  • ISO 9001 certification increases the quality of your services and raises your staff’s awareness.
  • A certified ISO 9001 quality management system ensures clear processes and (communication) structures, tasks and responsibilities throughout the entire organization. This increases the involvement of your staff, which improves the working atmosphere and reduces the pressure of work.
  • You can detect and identify problems in good time, which means that you can quickly take steps to avoid the same mistakes in the future.
  • You make it clear to your staff, your partners, your clients and the outside world that customer satisfaction is at the core of your business.
  • ISO 9001 Certification quality management system gives you a positive company image, raising you up to the level of your competitors or perhaps even a level higher.

Is ISO 9001 Certification Right for Your Business?

Choosing to get ISO 9001 Certification requires careful thought. Although being ISO certified is a sign of credibility that could help you attract more business and score important contracts, you have to have the cash flow to get the process underway and then maintain your quality management system thereafter.

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What is the Role of an ISO 9001 Consultant in Growing Your Business?

Every industry needs to follow certain specific standards’ which creates the credibility and reliability among their customers and also a prominent place in the market. It also helps the organization to improve the efficiency of their overall performance, which in turn will yield more profits and market share. One such industry standardization is the ISO certification.

ISO 9001:2015 Certification is a statement or proof to your stakeholders that the organizations run or operates the business in a certain set of the defined framework to achieve business objective or goal. It shows the commitment of the organization towards their company objectives.

But now the next question is how can achieve or get this ISO 9001 certification for your organization. Here comes the role of ISO 9001 Consultant who is an individual, who provide the consulting services on how your organizations can acquire an ISO 9001 certification by suggesting certain changes in your origination processes. A good ISO 9001 Consultant would rapidly understand the existing processes that are part of your organization and will identify what would be the best approach to implement ISO 9001 requirements.

Let’s understand what role ISO 9001 Consultant will perform;

  1. They help you to assist in implementing and maintain international standards.
  2. They help you to develop the policies & guidelines which are in line with the international standards as defined by concerned authorities or agency.
  3. They ensure that the operational processes and techniques of the organization meet the quality parameters’ of the ISO 9001:2015 standards and suggest changes, if any improvement is required, within the structure of the organization.
  4. They need to check whether internal audits are being performed well or not and further they need to verify the results. This in turn indirectly ensures the financial health of the organization.
  5. ISO 9001 consultant needs to be well versed with all updated versions of the standards and also know how to apply the application knowledge to the respective processes.

So, ISO 9001 consultant help you to minimizes the mistakes, maintain industry standards, and efficient on become more reliable on production and delivery of quality products and services, and also improves the communication and reporting of the organization.

 
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Posted by on February 12, 2019 in ISO 9001 Certification

 

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Benefits of ISO 9001:2015 Implementation for Small Businesses

Small businesses are stressful to drive. If a small and medium-sized company continues to struggle with its routine quality problems, there are far fewer chances that the company can sustain and grow. Therefore, the most advantageous tool for a small company to achieve sustainability in its processes is ISO 9001 certification. A small company can reap significant benefits from the systematic approach to the process provided by the ISO 9001 standard. Let’s see how the practical implementation of ISO 9001 standard benefits SMEs to improve their various processes and activities.

Why ISO 9001 certification?

ISO 9001 certificationThe ISO 9001 standard is a basic structure for any organization, large or small, to ensure a good quality management system. The purpose of the standard is to allow a company to provide higher levels of customer satisfaction, along with the constant supply of products or services that meet the needs of customers, as well as the achievement of business goals and targets and to maximize profitability. ISO 9001 certification can help a small company in specific areas, in particular in the coherence of company processes and relationships with suppliers. Here are some examples of how the ISO 9001 standard helps SMEs:

  • ISO 9001 certification can help SMEs to increase their business and, ultimately, their profitability, establishing business with clients for whom certification is a contractual requirement.
  • ISO 9001 allows SMEs to get a clear understanding of their business by collecting all the valuable business information and data required by the various standard requirements.
  • ISO 9001 provides the basis for the development of a system that increases confidence in company stability, while providing reliable and recorded information and data to identify and advance with possible improvements.

ISO 9001 certification benefits all aspects of a business. Some of the key benefits of ISO 9001 certification are the following:

  • Structured and efficient processes management
  • High customer satisfaction and retention
  • Improved quality and service
  • Higher potential for clients and contracts
  • Trusted and valued information and results about the business
  • Better business reputation
  • Consistent processes
  • Increased business turnover
 
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Posted by on January 11, 2019 in ISO 9001 Certification

 

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3 Tips to Ensure a Successful ISO 9001:2015 Audit

ISO 9001:2015 is a widely used standard for quality certification and also one of the most stringent. This standard ensures that all aspect of a contract manufacturer’s business are well-managed and continually improved, including key processes, management roles and responsibilities, ISO 9001:2015 documentation, customer satisfaction, employee training, vendor performance and internal audits.

Certification audits are used to evaluate the effectiveness of and assess conformity to documented Procedures and Work Instructions, and identify opportunities for improvement. During an ISO 9001:2015 audit, a manufacturer’s quality system is measured against the requirements of the standard. More than just a method of checking practice against procedure, audits are a powerful tool in manufacturing improvement processes. Below please find 3 tips to ensure a successful audit:

1. Review ISO 9001:2015 documentation: Ensuring that all company ISO 9001:2015 documentation, from packing slips to check sheets to invoices is thorough and accurate is essential to completing an audit successfully. Common elements to monitor include missing signatures, incomplete fields, and outdated revision levels. Also, check the handwritten notes on drawings and work instructions – these can be triggers that indicate a need for a new revision to the document.

2. Communicate: During the ISO 9001 audit, employees should answer questions openly and honestly. If they do not know the answer to a question, or if the question is not related to their role, they must inform the auditor. Referring an auditor to a Department Manager or referencing where the answer can be found is always acceptable. Providing misinformation under the guise of being helpful, or speculation on hypothetical situations, can potentially make things difficult for everyone involved. Employees should focus on answering the questions at hand.

3. Involve Everyone: Employees should be encouraged to contribute to the QMS and informed of improvements generated from their input. This is a powerful motivator and enhances a culture of employee engagement. When one has a stake in the success, they are more motivated to participate. It also makes one more knowledgeable of the QMS to enhance the processes in their departments.

ISO 9001:2015 certification requires manufacturers to constantly review, improve and document the processes in their facility to ensure that they are running at the highest standard possible. The main objective of ISO 9001:2015 certification audit is to enable manufacturers to evaluate their quality management systems, identify opportunities for improvement, and generate creative, effective and efficient solutions. Audits are performed to check practice against procedure, but the benefits to the manufacturer extend far beyond this objective. ISO 9001:2015 audits ensure that manufacturing companies are optimized, competitive, and deliver the highest quality and value to their customers

 
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Posted by on April 26, 2018 in ISO 9001 Certification

 

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How to Write a Good Quality Policy?

One of the first things to do when implementing a Quality Management System using the requirements of the ISO 9001:2015 standard is to write a Quality Policy for your company. Quality policy should be a brief statement that shows a commitment by top management to the quality management system.

One reason to create and implement a quality policy for your organization is to ensure that all staff are aware, aligned and supported their intentions on quality management. Another reason is because it is a requirement of ISO 9001:2015 Certification. In some ways, it seems a simple process; however, in other ways, making sure that the policy is effective in helping your company succeed can seem like an overwhelming task. You may be wondering: what are the important things to consider when creating the quality policy of our company?

Start with Customer Requirements

The key to starting any quality management system is to make sure that you understand customer requirements. If you want to successfully promote your QMS to improve customer satisfaction, it is essential to ensure that you understand all the requirements you need to meet to achieve it. These requirements may come directly from customer specification, through industry standards, or even through legal requirements related to their products or services. Making sure you have all these necessary inputs will help you ensure that your quality policy focuses on the important elements to achieve customer satisfaction.

Collect Inputs of Internal Parties

The quality policy is the main objective of the quality management system and is designed so that all employees can use it as a reference point for their work. In this case, it is important to gather input from all areas of the company to ensure that the Quality Policy is applicable to all those areas. In order to do this, it is important to get the input of people in the areas who will need to apply the policy.

Include Required Information of ISO 9001:2015

The standard does impose some requirements on the Quality Policy that are important to note. The quality policy must demonstrate the company’s commitment to meeting the requirements and improving the efficiency of the QMS.

Write and Communicate the Quality Policy

With all of this information in mind, you need to draft a policy that can guide the organization and provide direction to create quality objectives It is said that a good quality policy is simple, concise and easy to remember when under pressure. It is important that all employees not only know the policy, but also understand what it means and how their work supports compliance with the Quality Policy.

 
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Posted by on February 14, 2018 in ISO 9001 Certification

 

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Why Have Procedures? What are the Mandatory Procedures for ISO 9001:2015?

Why have procedures? Some would answer this question by providing very long lists of reasons why, these lists are sometimes not useful. They are too long to remember and absorb them, and there is too much overlap and redundancy. There are four very basic reasons that demonstrate why we should develop procedures to document important process.

  • Compliance
  • Operational Needs (i.e. consistency)
  • Manage Risks
  • Continuous Improvement

What to cover in Mandatory ISO 9001:2015 Procedures?

These mandatory ISO 9001:2015 procedures are specified by ISO 9001 and are included in quality manual template. There are the six procedures that are mandatory to be documented. Organization need to ISO 9001:2015 document these six procedures. This doesn’t mean simply will go away with just these six, the ISO 9001:2015 procedures you wish can abundantly rely upon the scale and complexness of your organization, these six but are those that you simply should have.

Six Mandatory ISO 9001:2015 Procedures

ISO 9001:2015 Mandatory Procedures

1. Control of Documents:

In this ISO 9001:2015 procedure, a written procedure to control the approval and re- approval of procedures and ensuring that the current revision status is displayed. It is the process to ensure that the obsolete documents are controlled and legible and that documents are intended for the external parties such as their clients or the process owner. The documents must be approved by senior management

2. Control of Records:

This is the procedure for checking the archiving of identification, protection, storage and deletion of records by the owner of the process and also keeping records in a specific location. The established records will be checked to provide confirmation of compliance with the requests and the effective functioning of the quality management system.

3. Internal Audit:

The purpose of the ISO 9001 internal audit is to assess the effectiveness of the quality management system and the organization’s overall performance. Your internal audits demonstrate compliance with planned arrangements, e.g. QMS manual, procedures or process maps and that the planned arrangements are implemented and maintained.

4. Control of Non-Conforming Product:

As regards the ISO 9001 standard, the documents are necessary and the records of the non-conformity problem are kept in order to identify them and act in this way. This is a procedure that ensures that the testimonial of the useless product and no action is performed and documented procedure is established to define the controls and the related responsibilities and authorities to deal with non-compliant products.

5. Corrective Action:

A corrective action should be considered as a reactive response to a problem since it is taken when a non-conformance is detected or upon receipt of a customer complaint or other event. Your organization should first contain the problem and then determine its root cause in order to take appropriate corrective action to prevent the problem’s recurrence.

6. Preventive Action:

The Preventive actions are pro-active – something could go wrong and these are actions taken to prevent it from happening, or to prevent it from becoming too severe. If something has already gone wrong, it is a non-compliance that is addressed with corrective actions. ISO 9001: 2015 requires documenting the preventive action procedure. Furthermore, it is necessary to keep a record of the identified preventive actions and actions taken.

 
 

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ISO 9001:2015 Consultant – What Services Can Offer to Your Business?

Do you know the importance of having an experienced ISO 9001 consultant? In real terms, ISO 9001:2015 consultant services help a business to save both money and time, thereby helping your organization to gain an edge over the competition together with several other advantages to seek as well.

An ISO company ensures ISO 9001 quality management system (QMS) which can be very helpful in improving your company’s prospects. To achieve advantages of ISO 9001:2015 Certification, a business should have the knowledge to implement the ISO 9001 in right manner. ISO 9001 Consultant offers a number of services.

What Services ISO 9001:2015 Consultant Provide?

ISO 9001:2015 consultanting services benefited the most in terms of speed of implementation, effectiveness and payback. Let us check out some of these so that you can determine what selection of services would best suit your company:

ISO 9001 Standard Interpretation

The ISO 9001 quality management system standard can be a hard document to understand. It is written in quasi-legal language and points out requirements in very general terms. This is deliberately so, as it is meant to be applicable to all types of business activity. Quite a few companies have issues interpreting it to their organizations. An experienced ISO 9001 consultant can help you apply the standard to your specific business processes.

ISO 9001 Gap Audit

Before applying the ISO 9001 standard to your business, you need to know what is missing between your existing business practices and controls relative to ISO 9001. The ISO 9001 consultant will provide you with a detailed verification report that shows gaps in your company, along with their recommendations.

ISO 9001 Project Planning and Organization

Depending size and complexity of your company, your ISO project needs to well-planned in terms of how much time and various resources needed specific activities to be carried out, training, dealing with problems, etc. An ISO 9001 consultant can be a valuable aid to help a company with this important activity

ISO 9001 System Development and Implementation

The main emphasis of the ISO 9001 standard is on effective planning, operation and control of thrust all relevant quality management system processes. This is probably the longest and most challenging part of any ISO implementation project. Here is where using external ISO 9001 consulting will significantly help in answering these questions, provide required focus and facilitate implementation.

ISO 9001 Management System Documentation

The latest ISO 9001:2015 standard reduces the attention on documentation and maximizes its attention on effective planning and control. Sufficient ISO 9001:2015 documentation is however needed for many business processes in order to ensure consistent application of effective controls. An export ISO 9001 consultant can help your organization determine where it is needed, how much and how it should be documented.

ISO 9001 Training

ISO 9001 Consultancy services often offer a number of training alternatives. These include

  • ISO 9001 awareness training to employees at all levels
  • An executive overview of the ISO standard to top management
  • Process identification, mapping, analysis and improvement
  • ISO project management
  • ISO documentation and implementation
  • Internal audit
  • Use of problem-solving tools

Develop and Maintain your ISO 9001 Internal Audit Program

To be certified and remain so, the ISO 9001 Standard requires your organization to plan and conduct an internal audit program of its quality management system. In these days, many organizations are short on resources, internal audit expertise and employee availability outsource the upkeep of their internal audit programs to ISO 9001 consulting firms.

ISO 9001 Continual Improvement Process

The ISO 9001 standard expects your quality management system to be dynamic and work towards continually improving the effectiveness and efficiency of your organization and enhance customer satisfaction. Many ISO 9001 consulting firms have diversified skills and experience in strategies and methods of continuous improvement.

 
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Posted by on January 9, 2018 in ISO 9001 Certification

 

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