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ISO 9001 Certification – How It Could Help Your Business’s Bottom Line

As a business owner, it is vital that you have a Quality Management System (QMS) in place. Your customers will return if they know they can trust you, as well as the products and services you offer. Due to the fact that many companies have international relationships, it is also imperative that these quality standards are the same everywhere so that businesses are measured the same way.

ISO 9001 certification

The ISO 9001 is one of those international standards that ensures certain requirements for a QMS, and over a million companies across the globe are already certified. The ISO 9001 offers a wealth of benefits to a company and can be obtained by organizations of any size or in any sector, including the manufacturing one.

ISO 9001 Certification: Why Does It Matter?

If you’re running a company with ISO 9001 certification, then you’ve been deemed to demonstrate a consistent ability to provide products and services in accordance with customer needs and any applicable statutes or regulations. That’s a nice badge of honor, but there are financial advantages as well.

These are the benefits of ISO 9001 certification:

  • ISO 9001 certification increases the quality of your services and raises your staff’s awareness.
  • A certified ISO 9001 quality management system ensures clear processes and (communication) structures, tasks and responsibilities throughout the entire organization. This increases the involvement of your staff, which improves the working atmosphere and reduces the pressure of work.
  • You can detect and identify problems in good time, which means that you can quickly take steps to avoid the same mistakes in the future.
  • You make it clear to your staff, your partners, your clients and the outside world that customer satisfaction is at the core of your business.
  • ISO 9001 Certification quality management system gives you a positive company image, raising you up to the level of your competitors or perhaps even a level higher.

Is ISO 9001 Certification Right for Your Business?

Choosing to get ISO 9001 Certification requires careful thought. Although being ISO certified is a sign of credibility that could help you attract more business and score important contracts, you have to have the cash flow to get the process underway and then maintain your quality management system thereafter.

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What is the Role of an ISO 9001 Consultant in Growing Your Business?

Every industry needs to follow certain specific standards’ which creates the credibility and reliability among their customers and also a prominent place in the market. It also helps the organization to improve the efficiency of their overall performance, which in turn will yield more profits and market share. One such industry standardization is the ISO certification.

ISO 9001:2015 Certification is a statement or proof to your stakeholders that the organizations run or operates the business in a certain set of the defined framework to achieve business objective or goal. It shows the commitment of the organization towards their company objectives.

But now the next question is how can achieve or get this ISO 9001 certification for your organization. Here comes the role of ISO 9001 Consultant who is an individual, who provide the consulting services on how your organizations can acquire an ISO 9001 certification by suggesting certain changes in your origination processes. A good ISO 9001 Consultant would rapidly understand the existing processes that are part of your organization and will identify what would be the best approach to implement ISO 9001 requirements.

Let’s understand what role ISO 9001 Consultant will perform;

  1. They help you to assist in implementing and maintain international standards.
  2. They help you to develop the policies & guidelines which are in line with the international standards as defined by concerned authorities or agency.
  3. They ensure that the operational processes and techniques of the organization meet the quality parameters’ of the ISO 9001:2015 standards and suggest changes, if any improvement is required, within the structure of the organization.
  4. They need to check whether internal audits are being performed well or not and further they need to verify the results. This in turn indirectly ensures the financial health of the organization.
  5. ISO 9001 consultant needs to be well versed with all updated versions of the standards and also know how to apply the application knowledge to the respective processes.

So, ISO 9001 consultant help you to minimizes the mistakes, maintain industry standards, and efficient on become more reliable on production and delivery of quality products and services, and also improves the communication and reporting of the organization.

 
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Posted by on February 12, 2019 in ISO 9001 Certification

 

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Benefits of ISO 9001:2015 Implementation for Small Businesses

Small businesses are stressful to drive. If a small and medium-sized company continues to struggle with its routine quality problems, there are far fewer chances that the company can sustain and grow. Therefore, the most advantageous tool for a small company to achieve sustainability in its processes is ISO 9001 certification. A small company can reap significant benefits from the systematic approach to the process provided by the ISO 9001 standard. Let’s see how the practical implementation of ISO 9001 standard benefits SMEs to improve their various processes and activities.

Why ISO 9001 certification?

ISO 9001 certificationThe ISO 9001 standard is a basic structure for any organization, large or small, to ensure a good quality management system. The purpose of the standard is to allow a company to provide higher levels of customer satisfaction, along with the constant supply of products or services that meet the needs of customers, as well as the achievement of business goals and targets and to maximize profitability. ISO 9001 certification can help a small company in specific areas, in particular in the coherence of company processes and relationships with suppliers. Here are some examples of how the ISO 9001 standard helps SMEs:

  • ISO 9001 certification can help SMEs to increase their business and, ultimately, their profitability, establishing business with clients for whom certification is a contractual requirement.
  • ISO 9001 allows SMEs to get a clear understanding of their business by collecting all the valuable business information and data required by the various standard requirements.
  • ISO 9001 provides the basis for the development of a system that increases confidence in company stability, while providing reliable and recorded information and data to identify and advance with possible improvements.

ISO 9001 certification benefits all aspects of a business. Some of the key benefits of ISO 9001 certification are the following:

  • Structured and efficient processes management
  • High customer satisfaction and retention
  • Improved quality and service
  • Higher potential for clients and contracts
  • Trusted and valued information and results about the business
  • Better business reputation
  • Consistent processes
  • Increased business turnover
 
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Posted by on January 11, 2019 in ISO 9001 Certification

 

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Steps to Preparing Quality Manual as per ISO 9001:2015 Standard

Quality Manual – ISO 9001 Manual is a typical form of main document used in drawing up and implementing a quality system. It is expected to provide an adequate description of the Management intention to fulfill system requirement while serving as a permanent reference for implementation and maintenance of the system.

Steps to be followed while preparing ISO 9001 Manual

ISO 9001 Manual

  1. An ISO 9001 Manual should be first evolved by the Chief Executive. He can take the help of senior managers.
  2. A person from the steering committee who is from the top management should write the Quality Manual. In most of the cases, the management representative writes the manual.
  3. Based on the company’s ISO 9001 Quality Policy, the broad objectives and activities for each department have to be decided and fitted into the relevant clauses. For this, the department heads should give draft write-up of the activities in their department. Then it should be meticulously scrutinized to ensure that the system is sufficient to achieve the company’s Quality Policy objectives or benchmarks. The clauses applicable to each department of the company are identified.
  4. Organisation chart should be chalked out and the responsibility and authority of each personnel mentioned in the organisation chart should be documented. Personnel authorized to take decisions must be included in the organisation chart. Preparation of the chart will help in identifying and documenting the responsibility for activities under each clause.
  5. A suitable numbering system, department wise and clause wise should be decided which can be made applicable to the remaining tiers of documentation. This will help in cross-referencing ISO 9001 quality manual with other tiers of documentation like, procedures, work instructions and records. It is very important that all the tiers should have cross linkages with each other.
  6. No confidential document / procedure should be included in the Quality Manual because it is an open document.
  7. After preparing the draft of ISO 9001 Manual it should be circulated to all department heads to ensure that there is no discrepancy or that no important activity it left out.
  8. After their approval, the final draft should be prepared. The final draft should have company name and logo, issue number, issue date, controlled-copy identification on each page, page number and signature of preparing and approving authority.
 
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Posted by on December 15, 2018 in ISO 9001 Documents, ISO 9001 Manual

 

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The Importance of an ISO 9001:2015 Internal Auditor

ISO 9001 states that the purpose of an ISO 9001 internal audit is to determine whether a quality management system of an organisation:

  1. Meets your requirements for a QMS, and the requirements of the standard; and
  2. Is implemented and maintained effectively.

ISO 9001 internal auditorThe most important task of the ISO 9001 internal auditor is to continuously monitor the effectiveness of the QMS and help senior staff determine whether the quality objectives are aligned with the organisation’s business objectives.

In smaller organisations, the internal auditor often helps to prepare for ISO 9001 certification or maintenance visit. Therefore, it is very useful to have a solid knowledge of the requirements and processes involved in the ISO 9001 certification audit.

The smaller organizations will probably only need an ISO 9001 internal auditor, but larger organizations often require multiple internal auditors to focus on different departments. Appointing internal auditors for different departments increases accountability and reduces the possibility of errors.

Their work, and the help they provide, isn’t finished after the QMS has been implemented and the audit has been completed. They will continue to monitor the QMS and make recommendations to maintain compliance.

The general auditing skills required to become an ISO 9001:2015 internal auditor can also be used in environments outside those related to the Standard. Furthermore, internal auditors are valuable to organisations that audit third-party suppliers, as they can check that suppliers have adequate security controls in place.

The E-learning course on ISO 9001:2015 Certified Internal Auditor Training gives you the knowledge and skills you need to audit against the standard effectively, driving the continual improvement of your organisation’s QMS. Those who pass the included exam will receive the ISO 9001:2015 certified internal auditor training certificate.

 
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Posted by on September 29, 2018 in ISO 9001, iso 9001 audit

 

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How to Keep Your ISO 9001 Manual Relevant?

ISO 9001 manual

The first step in building an ISO 9001 Quality Management System is the creation of a “Quality Manual“. This is a separate and distinct step from developing quality procedures. The aim is to establish, in a short and concise format, the policies and objectives of the company required to achieve a desired level of quality for the organization or division.

ISO 9001 manual should be the document where the organization itself, its quality management system, and even his way of thinking and this quality management approach.

What should your ISO 9001 manual contain?

How you can define the contents of your ISO 9001 manual, include only what is useful for your company. So what should you write in the ISO 9001 quality manual? Add the information that will guide current and future employees as they build the business you imagined:

  • The objectives and vision of your company: To set the tone for your ISO 9001 manual, start with the answer to a question: Why does this company exist? Remember, your company does more than just making a product or providing a service. Its purpose involves improving people’s lives in a specific way. Figure out how, and write that down.
  • Products and services: For any product you create or service you fulfil, define the process behind it in the ISO 9001 manual. The quality depends to a large extent on consistency, therefore, clarify your expectations.
  • The definition of quality management system of your company: By itself, the word ‘quality’ is vague. Specifically define what is important to your client.
  • The relationship between different departments: Few products come from just one department. Be sure to define how different parts of your company work together. The easiest way to do this is with a clear flow chart.
 
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Posted by on August 31, 2018 in ISO 9001 Manual

 

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ISO 9001:2015 Internal Auditor Training and It’s Benefits

The internal audit is one of the most important tools for driving improvement in an ISO 9001 Quality Management System (QMS), it is vital that you have internal auditors who have the skills needed to properly review your processes and records and identify the strengths, weaknesses, and problems that are occurring in your organization.

In order to ensure this competence, it is important that you make sure your internal auditors are properly trained and experienced to do the job well. ISO 9001:2015 internal auditors training helps to provide the people conducting the internal audits in their firms to understand the process, follow the correct procedures, and lead auditing teams.

What does an effective ISO 9001:2015 auditors training should cover?

ISO 9001:2015 Auditor Training

Many companies offers ISO 9001 training course including training for ISO 9001 internal auditors. These courses include information on:

  • understanding the ISO 9001 quality management system standard, including the ISO 9001 requirements and structure
  • using the ISO 9001 standard for auditing management systems to assess company processes against requirements
  • role play of different auditing situations to enhance auditing skills

What are the benefits of ISO 9001:2015 auditor training?

After getting ISO 9001:2015 training, an internal auditor can be qualified internal auditor in the organization and it able to:

  • Understand the structure of QMS
  • Understand the processes involved in auditing
  • Plan, manage, and schedule an audit program
  • Develop a cost-effective and compliant audit system
  • Provide value addition to the system

Global Manager Group offers an extensive range of services to help with preparation for certification, maintaining compliance and ensuring improvement. One of our services is that of ISO 9001:2015 internal audit training. With various courses available, we enable your relevant employees to develop the needed skills to conduct such audits as required.

 
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Posted by on July 23, 2018 in ISO 9001 Training

 

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