One of the first things to do when implementing a Quality Management System using the requirements of the ISO 9001:2015 standard is to write a Quality Policy for your company. Quality policy should be a brief statement that shows a commitment by top management to the quality management system.
One reason to create and implement a quality policy for your organization is to ensure that all staff are aware, aligned and supported their intentions on quality management. Another reason is because it is a requirement of ISO 9001:2015 Certification. In some ways, it seems a simple process; however, in other ways, making sure that the policy is effective in helping your company succeed can seem like an overwhelming task. You may be wondering: what are the important things to consider when creating the quality policy of our company?
Start with Customer Requirements
The key to starting any quality management system is to make sure that you understand customer requirements. If you want to successfully promote your QMS to improve customer satisfaction, it is essential to ensure that you understand all the requirements you need to meet to achieve it. These requirements may come directly from customer specification, through industry standards, or even through legal requirements related to their products or services. Making sure you have all these necessary inputs will help you ensure that your quality policy focuses on the important elements to achieve customer satisfaction.
Collect Inputs of Internal Parties
The quality policy is the main objective of the quality management system and is designed so that all employees can use it as a reference point for their work. In this case, it is important to gather input from all areas of the company to ensure that the Quality Policy is applicable to all those areas. In order to do this, it is important to get the input of people in the areas who will need to apply the policy.
Include Required Information of ISO 9001:2015
The standard does impose some requirements on the Quality Policy that are important to note. The quality policy must demonstrate the company’s commitment to meeting the requirements and improving the efficiency of the QMS.
Write and Communicate the Quality Policy
With all of this information in mind, you need to draft a policy that can guide the organization and provide direction to create quality objectives It is said that a good quality policy is simple, concise and easy to remember when under pressure. It is important that all employees not only know the policy, but also understand what it means and how their work supports compliance with the Quality Policy.